Want to make your organization shine above the competition? (Sarasota, FL)...

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Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles

Raving Fans: A Revolutionary Approach To Customer Service - image

Rating: 4.0/5 Stars
Rank: 579

Want to make your organization shine above the competition?
(Sarasota, FL) December 7, 2002 - 5.0/5 stars

An incredible book that helps the reader on a journey towards creating a customer friendly organization.

Simply put, this book hits the nail on the head...satisfied customers are simply not good enough, you must create raving fans!

I am CEO of Brighton Commercial Furnishings, LLC with locations around Florida, and since implementing the three easy 'secrets' revealed in this book, my company has enjoyed monthly double-digit growth...and we have done it mostly from referals from our raving fans!

The raving fan letters are piling up, too! Thanks Ken & Sheldon for an awesome book!

Customer Review: 5 of 45

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Customer Reviews

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles

Customer Review 4 - 6 of 45


4.	IT Professionals should read this NOW
	(Bangalore,India) October 17, 2002 - 5.0/5 stars
	The new Area Manager is wondering on what could be done to retain his customers and his job. Just then a fairy godmother "Charlie" appears and takes him around to businesses that create raving fans... read full review

Current Review
5.	Want to make your organization shine above the competition?
	(Sarasota, FL) December 7, 2002 - 5.0/5 stars
	An incredible book that helps the reader on a journey towards creating a customer friendly organization. Simply put, this book hits the nail on the head...satisfied customers are simply not good enough, you must... read full review

6.	Wonderful resource
	(Sarasota, FL) July 6, 2005 - 5.0/5 stars
	A very easy to read book with a powerful message. Follow the concept and you will turn your business into a powerhouse.

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Editorials

Sample 3 of 9

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles


	From AudioFile
	The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula:... read full editorial

	-- Jim Pattison President, The Jim Pattison Group
	"A great commonsense approach to customer service"

	-- Jim Pattison President, The Jim Pattison Group
	"A great commonsense approach to customer service"

All Editorials(9) | Product Info | Product Listings

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