Rating: 4.0/5 Stars
Rank: 579

Customer Reviews

5.	Want to make your organization shine above the competition?
	(Sarasota, FL) December 7, 2002 - 5.0/5 stars
	An incredible book that helps the reader on a journey towards creating a customer friendly organization. Simply put, this book hits the nail on the head...satisfied customers are simply not good enough, you must... read full review
Current Review
6.	Wonderful resource
	(Sarasota, FL) July 6, 2005 - 5.0/5 stars
	A very easy to read book with a powerful message. Follow the concept and you will turn your business into a powerhouse.
7.	Priceless resource!
	(West Haven, CT USA) March 1, 2001 - 5.0/5 stars
	Ken Blanchard's books were recommended to me by a former employer. Because my position included customer service, I purchased RAVING FANS. The book takes a lighthearted look at the serious subject of customer service. It's... read full review

Editorials

	-- Jim Pattison President, The Jim Pattison Group
	"A great commonsense approach to customer service"
	Book Description
	"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have... read full editorial
	Inside Flap Copy
	Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make... read full editorial

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