Rating: 4.0/5 Stars
Rank: 579

Customer Reviews

8.	I'm a Raving Fan!
	(Decatur, TX United States) February 22, 2001 - 5.0/5 stars
	Kenneth Blanchard continues his trend of writing easy-to-read books with BIG ideas for making your business better. Raving Fans is a book of stories relating how fictional companies have created an environment of delivering... read full review
Current Review
9.	A light-hearted fairy tale that packs a powerful punch
	(Salem, Utah) July 7, 1998 - 5.0/5 stars
	Raving Fans reads like your favorite bedtime story. You pick it, you read it, and you immediately understand the simple yet effective principles it is teaching you. I admit, before I began reading the book, I... read full review
10.	The acid test for business growth
	(Olympia) October 28, 1997 - 5.0/5 stars
	The most important sentence of this book. "I realized then that to get raving fans I must decide what I wanted." Too many business people are in business because they have to be. They have no motivation to... read full review

Editorials

	-- Lynn Posluns President, Fairweather
	"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!"
	-- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
	"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction."
	Book Description
	"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have... read full editorial

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