The acid test for business growth (Olympia) October 28, 1997 - 5.0/5 stars ...

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Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles

Raving Fans: A Revolutionary Approach To Customer Service - image

Rating: 4.0/5 Stars
Rank: 579

The acid test for business growth
(Olympia) October 28, 1997 - 5.0/5 stars

The most important sentence of this book. "I realized then that to get raving fans I must decide what I wanted." Too many business people are in business because they have to be. They have no motivation to get raving fans. And without raving fans, your business is going on a downward exponential curve.

Don't meet customer expectations, exceed them!!

Customer Review: 10 of 45

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Customer Reviews

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles

Customer Review 9 - 11 of 45


9.	A light-hearted fairy tale that packs a powerful punch
	(Salem, Utah) July 7, 1998 - 5.0/5 stars
	Raving Fans reads like your favorite bedtime story. You pick it, you read it, and you immediately understand the simple yet effective principles it is teaching you. I admit, before I began reading the book, I... read full review

Current Review
10.	The acid test for business growth
	(Olympia) October 28, 1997 - 5.0/5 stars
	The most important sentence of this book. "I realized then that to get raving fans I must decide what I wanted." Too many business people are in business because they have to be. They have no motivation to... read full review

11.	Required reading for all employees at our company!
	(Grand Rapids, MI USA) August 28, 1998 - 5.0/5 stars
	As a newly established provider of local phone service, we are looking for ways to distinguish ourselves from the competition. Service! That's the only real way to do it, and Raving Fans is the means by which... read full review

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Editorials

Sample 3 of 9

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles


	-- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
	"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction."

	Book Description
	"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have... read full editorial

	Inside Flap Copy
	Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make... read full editorial

All Editorials(9) | Product Info | Product Listings

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