Rating: 4.0/5 Stars
Rank: 888

Customer Reviews

1.	Raving Fans: One piece of the excellence puzzle
	(Rochester, MN USA) August 23, 2002 - 5.0/5 stars
	Raving fans is the story of a manager that finds himself in charge of a failing department. He is given the position with the understanding that he HAS to fix things, and fix them quickly. To the rescue comes his "fairy... read full review
Current Review
2.	We made history using Raving Fans as our foundation.
	(Atlanta GA USA) March 9, 2002 - 5.0/5 stars
	I am the GM of Toyota Mall of Georgia and in July of 2000 we chose this book and Gung Ho as our guide in building our business model. We made history in 2001 by winning all 10 customer and sales awards in our first year... read full review
3.	IT Professionals should read this NOW.
	(Bangalore,India) October 9, 2002 - 5.0/5 stars
	The new Area Manager is wondering on what could be done to retain his customers and his job. Just then a fairy godmother "Charlie" appears and takes him around to businesses that create raving fans... read full review

Editorials

	-- Jim Pattison President, The Jim Pattison Group
	"A great commonsense approach to customer service"
	-- Lynn Posluns President, Fairweather
	"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!"
	-- Jim Pattison President, The Jim Pattison Group
	"A great commonsense approach to customer service"

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