Want to make your organization shine above the competition? (Sarasota, FL)...

Money-Employment-Careers Best Sellers
Books, eBooks & Other Information Products

Money-Employment.Marc8.com
Sat November 22, 2008

Money-Employment Home Books eBooks

Book - Customer Review:5

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles

Raving Fans: A Revolutionary Approach To Customer Service - image

Rating: 4.0/5 Stars
Rank: 888

Want to make your organization shine above the competition?
(Sarasota, FL) December 7, 2002 - 5.0/5 stars

An incredible book that helps the reader on a journey towards creating a customer friendly organization.

Simply put, this book hits the nail on the head...satisfied customers are simply not good enough, you must create raving fans!

I am CEO of Brighton Commercial Furnishings, LLC with locations around Florida, and since implementing the three easy 'secrets' revealed in this book, my company has enjoyed monthly double-digit growth...and we have done it mostly from referals from our raving fans!

The raving fan letters are piling up, too! Thanks Ken & Sheldon for an awesome book!

Customer Review: 5 of 45

« Prev Customer Review | All Customer Reviews(45) | Next Customer Review »
Editorials(9) | Product Info | Product Listings

Customer Reviews

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles

Customer Review 4 - 6 of 45


4.	IT Professionals should read this NOW
	(Bangalore,India) October 17, 2002 - 5.0/5 stars
	The new Area Manager is wondering on what could be done to retain his customers and his job. Just then a fairy godmother "Charlie" appears and takes him around to businesses that create raving fans... read full review

Current Review
5.	Want to make your organization shine above the competition?
	(Sarasota, FL) December 7, 2002 - 5.0/5 stars
	An incredible book that helps the reader on a journey towards creating a customer friendly organization. Simply put, this book hits the nail on the head...satisfied customers are simply not good enough, you must... read full review

6.	Wonderful resource
	(Sarasota, FL) July 6, 2005 - 5.0/5 stars
	A very easy to read book with a powerful message. Follow the concept and you will turn your business into a powerhouse.

All Customer Reviews(45) | Product Info | Product Listings

Editorials

Sample 3 of 9

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles


	From AudioFile
	The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula:... read full editorial

	-- Jim Pattison President, The Jim Pattison Group
	"A great commonsense approach to customer service"

	Book Description
	"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have... read full editorial

All Editorials(9) | Product Info | Product Listings

Top 10 Best Selling Money-Employment Book Categories

General	Almanacs	Banks & Banking	Bonds
Budgeting	Career Guides	Commodities	Computer Industry
Corporate Finance	Entrepreneurship	Finance & Investing	Foreign Exchange

Futures	Inflation	Interest Rates	Interviewing
Investing	Job Hunting	Mutual Funds	Real Estate
Resumes	Stock Options	Stocks	Vocational Guidance

Volunteering