Rating: 4.0/5 Stars
Rank: 888

Customer Reviews

5.	Want to make your organization shine above the competition?
	(Sarasota, FL) December 7, 2002 - 5.0/5 stars
	An incredible book that helps the reader on a journey towards creating a customer friendly organization. Simply put, this book hits the nail on the head...satisfied customers are simply not good enough, you must... read full review
Current Review
6.	Wonderful resource
	(Sarasota, FL) July 6, 2005 - 5.0/5 stars
	A very easy to read book with a powerful message. Follow the concept and you will turn your business into a powerhouse.
7.	Priceless resource!
	(West Haven, CT USA) March 1, 2001 - 5.0/5 stars
	Ken Blanchard's books were recommended to me by a former employer. Because my position included customer service, I purchased RAVING FANS. The book takes a lighthearted look at the serious subject of customer service. It's... read full review

Editorials

	-- Lynn Posluns President, Fairweather
	"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!"
	-- Jim Pattison President, The Jim Pattison Group
	"A great commonsense approach to customer service"
	Inside Flap Copy
	Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make... read full editorial

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