| Priceless resource! (West Haven, CT USA) March 1, 2001 - 5.0/5 stars... |
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| Book - Customer Review:7
Raving Fans: A Revolutionary Approach To Customer Service Ken Blanchard, Sheldon Bowles 
Rating: 4.0/5 Stars Rank: 888 (West Haven, CT USA) March 1, 2001 - 5.0/5 stars Ken Blanchard's books were recommended to me by a former employer. Because my position included customer service, I purchased RAVING FANS. The book takes a lighthearted look at the serious subject of customer service. It's easy to follow and contains valuable advice. It was good enough to be recommeneded to a co-worker, who has since gone into business for herself. While reading, I realized what wonderful service I receive from waitresses, my hairdresser, and my mechanic. These people could have read this book from cover to cover. I think that readers will be pleasantly surprised to recognize people in their everyday life who have made their customers into Raving Fans. Unfortunately, the employer who recommended Blanchard to me was not interested in reading the book. He didn't like my implementing Blanchard's suggestions -- despite clients calling and, indeed, RAVING, that the lessons I learned were increasing business. I ultimately left the job, and hope to be able to use he advice in the future.
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Editorials(9) | Product Info | Product Listings Customer ReviewsRaving Fans: A Revolutionary Approach To Customer Service Ken Blanchard, Sheldon Bowles Customer Review
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