The acid test for business growth (Olympia) October 28, 1997 - 5.0/5 stars ...

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Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles

Raving Fans: A Revolutionary Approach To Customer Service - image

Rating: 4.0/5 Stars
Rank: 888

The acid test for business growth
(Olympia) October 28, 1997 - 5.0/5 stars

The most important sentence of this book. "I realized then that to get raving fans I must decide what I wanted." Too many business people are in business because they have to be. They have no motivation to get raving fans. And without raving fans, your business is going on a downward exponential curve.

Don't meet customer expectations, exceed them!!

Customer Review: 10 of 45

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Customer Reviews

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles

Customer Review 9 - 11 of 45


9.	A light-hearted fairy tale that packs a powerful punch
	(Salem, Utah) July 7, 1998 - 5.0/5 stars
	Raving Fans reads like your favorite bedtime story. You pick it, you read it, and you immediately understand the simple yet effective principles it is teaching you. I admit, before I began reading the book, I... read full review

Current Review
10.	The acid test for business growth
	(Olympia) October 28, 1997 - 5.0/5 stars
	The most important sentence of this book. "I realized then that to get raving fans I must decide what I wanted." Too many business people are in business because they have to be. They have no motivation to... read full review

11.	Required reading for all employees at our company!
	(Grand Rapids, MI USA) August 28, 1998 - 5.0/5 stars
	As a newly established provider of local phone service, we are looking for ways to distinguish ourselves from the competition. Service! That's the only real way to do it, and Raving Fans is the means by which... read full review

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Editorials

Sample 3 of 9

Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard, Sheldon Bowles


	From AudioFile
	The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula:... read full editorial

	-- Lynn Posluns President, Fairweather
	"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!"

	Inside Flap Copy
	Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make... read full editorial

All Editorials(9) | Product Info | Product Listings

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