Rating: 4.0/5 Stars
Rank: 888

Editorials

Current Editorial
1.	From AudioFile
	The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula:... read full editorial
2.	-- Jim Pattison President, The Jim Pattison Group
	"A great commonsense approach to customer service"
3.	-- Lynn Posluns President, Fairweather
	"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!"

Customer Reviews

	A quick read towards better service
	(Rockford, IL USA) February 15, 2005 - 5.0/5 stars
	I was given this book several years ago and read it a few times. I gave it to a client and have missed my copy so I will be buying another copy. Sure, the examples such as the service station and grocery store scenarios... read full review
	Interesting ideas and a quick easy read.
	(Seattle, WA) December 24, 2004 - 4.0/5 stars
	This is a quick and easy book to read. The concepts presented in this book to improving Customer Service is very possible. The ideas presented is interesting and really makes me aware how I have been "just satisfied" with... read full review
	Not a "Raving Fan" of the book
	(Albuquerque, NM United States) January 25, 2005 - 3.0/5 stars
	Like other Blanchard books, this one presents its ideas in the form of a "novel." I guess because I read so much fiction (by authors who can WRITE), I have a hard time getting through these books. There are lots of lazy... read full review

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