Larry Klosterboer
Implementing ITIL Configuration Management
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Customer Reviews
The following are excerpts from consumer reviews courtesy amazon.com.Read all reviews at amazon↑
- I was recently assigned the project manager role to implement a configuration management system for a Fortune 500 information technology department. While I had experience implementing configuration management systems from a CMM/CMMI perspective, I had...
- This is an excellent pragmatic view of implementing an ITIL conformant Configuation Management system. It is very useful in understanding the space between ITIL abstract ideals and reality. In addition to a solid description of the technical issues, it...
- At the technical manager level, this book helps you decide on a configuration management system. There is a moderate amount of jargon in the narrative. But overall, the book's recommendations seem valid. Details are supplied about what to plan for. And it...
- This book purchased was what I wanted and provided me with the information on ITIL that I was looking for.
- I found this book and the presentation of the material to be insightful, accurate and extremely helpful in understanding the in's-and-out's of implementing a configuration management program. While the ITIL provides a solid outline of what the CM process...
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