If you've redeemed frequent flier miles lately, you may have found airlines are adding fees to them. The idea behind frequent-flier programs was to build customer loyalty.
How long can the fees continue before the loyalty disappears? Alisa Roth reports.
The hottest new customer perks
Forget frequent-flier miles. Companies today will try to make you feel special with benefits such as VIP restrooms and reserved parking -- if you know where to look.
Delta Adds First-Bag Fee but Ends Fuel Surcharge
The nation’s biggest carrier said that it would charge some passengers to check their first bag, but that it was eliminating the fuel surcharges for tickets using frequent-flier miles.
Airlines ask frequent fliers for help
Desperate for lower fuel prices, airlines have asked their customers to lobby Congress to rein in oil speculation. Jeremy Hobson reports.
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